You sent Auroracoin, and the transaction is sitting at "0 confirmations", "pending" or "unconfirmed". Maybe the person you paid says nothing has arrived. This guide explains what confirmations are, why a transaction can stay pending and what to check before you try sending again.
The most important rule: do not keep re-sending the same payment while the first one is still pending. You could end up paying twice.
When you send AUR, your wallet broadcasts the transaction to the Auroracoin network. It then waits to be included in a block. Once it is in a block, it has one confirmation. Each new block added afterwards adds another confirmation.
Until a transaction has at least one confirmation, it is pending. Most wallets and services wait for several confirmations before treating a payment as final.
If your wallet is not connected to the network, or is still catching up, your transaction may never have reached other nodes. It only exists in your wallet. Check your connection count and sync status first. See our sync guide.
An outdated wallet following an abandoned branch can create transactions that the rest of the network never accepts. See our chain split guide.
Transactions include a small fee. If the fee is lower than what the network normally accepts, the transaction may wait a long time or never be picked up.
Confirmation time depends on how quickly new blocks are found. Sometimes blocks arrive more slowly than usual, so confirmations take longer.
If you spent coins that you received in a payment which is itself still unconfirmed, your transaction has to wait for that one first.
In your wallet's transaction history, open the stuck payment and copy its transaction ID (sometimes called TXID or hash). It is a long string of letters and numbers.
Paste the transaction ID into an Auroracoin block explorer. There are three possibilities:
If the explorer cannot find your transaction, make sure your wallet is connected and fully synced. Restart it and let it catch up. Many wallets rebroadcast pending transactions automatically once connected.
Give the transaction time. Do not send a second payment until you are sure the first one will not confirm.
If a transaction stays unknown to the network for a long time, your coins are still in your wallet according to the blockchain. Some wallets let you abandon or clear a transaction that never broadcast. Back up your wallet first, and only send again once the old one no longer shows as pending.
Aurora Wallet, the new official desktop wallet for Auroracoin, is designed to make sending less stressful:
Options for speeding up a stuck payment after sending are still being evaluated by the development team, so we do not promise them here. See Updates for release details.
Are my coins lost if a transaction is stuck? No. Either the payment will confirm, or it never reached the blockchain and the coins remain yours.
How many confirmations do I need? It depends on who you are paying. Exchanges and merchants set their own requirements. Ask them.
Should I send the payment again? Not while the first is still pending. Check a block explorer first to avoid paying twice.
I sent AUR to the wrong address. Can I cancel it? Once a transaction is confirmed, it cannot be reversed. Always double-check addresses before sending.
Someone offered to "unstick" my transaction for a fee. Is it safe? No. Never share your recovery words, private keys or wallet file, and never pay strangers to recover a transaction.
Related guides: Chain split resync · Receiving addresses · All troubleshooting guides
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