You double-click your Auroracoin wallet and nothing happens. Or the window appears for a second and disappears. Or it freezes on the loading screen, or shows an error message you do not understand. This guide helps you protect your coins first, find the likely cause and get back to a working wallet.
Remember: a wallet app that crashes has not lost your coins. Your AUR is on the Auroracoin blockchain. What matters is that you keep your wallet file or your recovery words safe.
When a wallet will not open, people often try reinstalling, deleting folders or running "cleaner" tools. Any of these can remove the one file that gives you access to your coins.
Only continue once you have a backup.
Older Auroracoin wallet builds were made years ago. After major Windows, macOS or Linux updates, they may fail to start, crash when drawing the window or display strangely on modern high-resolution screens.
If your computer lost power or the disk filled up while the wallet was running, the downloaded blockchain data can be damaged. The wallet may crash every time it tries to load it. This data is separate from your wallet file and can be downloaded again.
A full-node wallet stores a copy of the blockchain. If your disk is nearly full, the wallet may crash or refuse to start. Check your free space.
Antivirus programs can lock or quarantine wallet files, causing the app to crash on start. Check your antivirus quarantine list.
If a previous session did not close properly, a hidden copy of the wallet may still be running and block the new one. Restarting your computer clears this.
Wallets downloaded from unofficial sites may be broken or, worse, tampered with. If you are not sure where your copy came from, stop using it.
It sounds simple, but it clears stuck processes and file locks. Try opening the wallet again afterwards.
Make sure you have plenty of free space on the drive where the wallet stores its data.
Look in your antivirus history or quarantine for wallet files. Restore them only if the wallet came from the official source.
If the crash happens while loading, the downloaded chain data may be damaged. Removing only that chain data forces the wallet to download it again. Never remove wallet.dat. If you cannot tell the files apart, do not delete anything.
Write down any error text. Messages mentioning "database", "corrupt" or "block index" usually point to damaged chain data. Messages about the wallet file itself mean you should rely on your backup.
If the old app still will not open, the software is likely the problem, not your coins. Your backup wallet file or recovery words can be opened in a current wallet.
Aurora Wallet is the new official desktop wallet for Auroracoin, built for current versions of Windows, macOS and Linux. It is designed to:
These are design goals of the new wallet, not claims that every past crash is solved. Check Updates for release details.
If I uninstall the wallet, do I lose my coins? Uninstalling the app usually does not remove the wallet data folder, but do not rely on that. Back up your wallet file first.
My wallet crashes and I have no backup. What now? Do not delete anything. Your wallet file is probably still on your computer. Copy the whole wallet data folder to a safe place, then try opening it in current wallet software.
Is a "wallet repair tool" from a forum safe? Be very careful. Never run tools from unknown sources, and never give anyone your wallet file, private keys or recovery words.
Can I open my old wallet on a new computer? Yes. Copy your wallet file to the new computer and import it, or restore with your recovery words.
Why does my wallet look blurry or tiny? Older builds were not designed for modern high-resolution screens. A current wallet solves this better than display tweaks.
Related guides: Wallet not syncing · Recovery guides · All troubleshooting guides
Get Aurora Wallet for Windows, macOS or Linux from the one official download page, and check the file before you install.
Download Aurora Wallet